Management and Leadership in the Clinical Laboratory

PART I Introduction to Laboratory Management
and Leadership Principles

1 The Changing Nature of Clinical
Laboratory Management

2 Essential Concepts of Management

3 Leadership Foundations for Managing Effectively

4 Professionalism and Leadership: Modeling Professional
Behaviors

PART II Planning: How to Get There From Here

5 Organizational Design: Key to Creating
High Performance

6 Strategic Planning and Goal Setting

7 Establishing Policies and Operational Procedures

8 Financial Planning and Budget Allocation

9 Healthcare Reimbursement

PART III Organizing: Transforming Strategy
Into Actions

10 Fundamentals of Quality Management

11 Workflow Process Design and Management

12 Using Critical Thinking to Identify Effective Management
Solutions

13 Leading With Effective Communication

14 Managing Healthcare Information Systems

15 Delegating Effectively

PART IV Staffing: Putting the Right Person
in the Right Job

16 Workforce Management and Succession Planning

17 Workforce Development and Strategic Employee
Improvement Planning

18 Education, Training, and Assessment in the Clinical
Laboratory

19 Employee Empowerment, Engagement,
and Motivation

PART V Directing: Setting the Compass

20 Time Management and Personal Accountability

21 Managing Stress and Work–Life Balance

22 Leading Through Coaching

23 Leading High-Performance Teams

24 Leadership in High-Performance Organizations

PART VI Controlling: Performance Measures,
Regulation, and Compliance
Management

25 Government Regulations and the Impact on Laboratory
Operations

26 Developing Performance Standards
Through Benchmarking

27 Clinical Laboratory Safety Management

PART VII Strategic Growth and Sustainability

28 Organizational Change Management

29 Public Relations and Marketing Strategies in the Clinical
Laboratory

30 Clinical Research and Innovation

Index