The Japanese Approach to Product Quality

Quality control in Japan, K Ishikawa. Commentary "From Shakespeare to Miss Olivia Newton-John", N Sasaki. Quality control - the Japanese approach, H Karatsu. Cases of QC circle, N Sasaki. How quality goes round in circles, D Hutchins. Quality control groups at Rolls-Royce, J Rooney. The historical development of quality control in the West, D Hutchins. Establishing a quality control circle programme, A Farr. Quality circles - the missing link, D Hutchins. Quality circles successes and problems at Hughes Aircraft, W E Courtright. Quality circles at Wedgwood, D Fletcher. Organization of company wide quality control, D Hutchins. Reasons why QCCs do not attain expected results, O Greshner. QC circles and social sciences, N Sasaki. Bibliography. Index.