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Elsevier

Libros en Sistemas de Información Gerencial

  • Encyclopedia in Operations Management

    • 1 Edición
    • Tsan-Ming Jason Choi
    • Inglés
    Encyclopedia of Operations Management offers a comprehensive and authoritative exploration of the field of operations management. Recognizing the evolving nature of this field, this encyclopedia incorporates the latest trends, emerging technologies, and industry practices. It addresses topics such as Industry 4.0, digital transformation, sustainability, agile methodologies, and data analytics, ensuring that readers are equipped with up-to-date knowledge. Designed to cater to both students and professionals, this encyclopedia provides a wide range of knowledge, insights, and best practices for optimizing operations within diverse industries and organizations.Reader... will also find numerous case studies and examples drawn from a diverse range of industries, including manufacturing, services, healthcare, logistics, and e-commerce. These real-world illustrations enable readers to grasp the practical implications of various operations management concepts and techniques.

  • Fintech and the Remaking of Financial Institutions

    • 2 Edición
    • John Hill
    • Inglés
    Fintech and the Remaking of Financial Institutions, Second Edition explores the transformative potential of new entrants and innovations on business models. In its survey and analysis of Fintech, this book addresses current and future states of money and banking. It provides broad contexts for understanding financial services, products, technology, regulations, and social considerations. The second edition expands and updates topics covered in the first edition, with particular emphasis on current and expected impact of AI; maturation of crypto and consequent regulatory issues; international developments; and the continued integration of technology advances in large financial institutions. This book shows how Fintech has evolved and will drive the future of financial services. It sheds new light on disruption, innovation, and opportunity by placing the financial technology revolution in larger contexts.

  • Computational Intelligence Techniques for Sustainable Supply Chain Management

    • 1 Edición
    • Sanjoy Kumar Paul + 1 más
    • Inglés
    Computational Intelligence Techniques for Sustainable Supply Chain Management presents state-of-the-art computational intelligence techniques and applications for supply chain sustainability issues and logistic problems, filling the gap between general textbooks on sustainable supply chain management and more specialized literature dealing with methods for computational intelligence techniques. This book focuses on addressing problems in advanced topics in the sustainable supply chain and will appeal to practitioners, managers, researchers, students, and professionals interested in sustainable logistics, procurement, manufacturing, inventory and production management, scheduling, transportation, and supply chain network design.

  • Ethics in Online AI-Based Systems

    Risks and Opportunities in Current Technological Trends
    • 1 Edición
    • Santi Caballé + 2 más
    • Inglés
    Ethics in Online AI-Based Systems: Risks and Opportunities in Current Technological Trends creates a space to explore the ethical relevance that new technologies under development may have. Stimulating reflection and considerations with respect to the design, deployment, and use of technology helps readers guide current and future technological advancements from an ethically informed position to ensure that such advancements contribute towards solving current global and social challenges that we, as a society, have today. This will not only be useful for researchers and professional engineers, but also for educators, policy makers, and ethicists.Recent technological advancements have deeply transformed society and the way people interact with each other. Instantaneous communication platforms have allowed connections with other people, forming global communities and creating unprecedented opportunities in many sectors, making access to online resources more ubiquitous by reducing limitations imposed by geographical distance and temporal constrains. These technological developments bear ethically relevant consequences with their deployment, and legislations often lag behind such advancements. Because the appearance and deployment of these technologies happen much faster than legislative procedures, the way these technologies affect social interactions have profound ethical effects before any legislative regulation can be built in order to prevent and mitigate those effects.

  • Management and Engineering of Critical Infrastructures

    • 1 Edición
    • Bedir Tekinerdogan + 4 más
    • Inglés
    Management and Engineering of Critical Infrastructures focuses on two important aspects of CIS, management and engineering. The book provides an ontological foundation for the models and methods needed to design a set of systems, networks and assets that are essential for a society's functioning, and for ensuring the security, safety and economy of a nation. Various examples in agriculture, the water supply, public health, transportation, security services, electricity generation, telecommunication, and financial services can be used to substantiate dangers. Disruptions of CIS can have serious cascading consequences that would stop society from functioning properly and result in loss of life.Malicious software (a.k.a., malware), for example, can disrupt the distribution of electricity across a region, which in turn can lead to the forced shutdown of communication, health and financial sectors. Subsequently, proper engineering and management are important to anticipate possible risks and threats and provide resilient CIS. Although the problem of CIS has been broadly acknowledged and discussed, to date, no unifying theory nor systematic design methods, techniques and tools exist for such CIS.

  • Records Management at the Heart of Business Processes

    Validate, Protect, Operate and Maintain the Information in the Digital Environment
    • 1 Edición
    • Florence Ott
    • Inglés
    In the current digital environment, records and information management allows to face outstanding volumes of information, widespread dematerialization of business processes and the proliferation of legal and regulatory obligations. This book offers principles, standards, procedures and best practices for the creation of authoritative records and for long-term conservation purposes.

  • Data Stewardship

    An Actionable Guide to Effective Data Management and Data Governance
    • 2 Edición
    • David Plotkin
    • Inglés
    Data stewards in any organization are the backbone of a successful data governance implementation because they do the work to make data trusted, dependable, and high quality. Since the publication of the first edition, there have been critical new developments in the field, such as integrating Data Stewardship into project management, handling Data Stewardship in large international companies, handling "big data" and Data Lakes, and a pivot in the overall thinking around the best way to align data stewardship to the data—moving from business/organizatio... function to data domain. Furthermore, the role of process in data stewardship is now recognized as key and needed to be covered.Data Stewardship, Second Edition provides clear and concise practical advice on implementing and running data stewardship, including guidelines on how to organize based on organizational/compa... structure, business functions, and data ownership. The book shows data managers how to gain support for a stewardship effort, maintain that support over the long-term, and measure the success of the data stewardship effort. It includes detailed lists of responsibilities for each type of data steward and strategies to help the Data Governance Program Office work effectively with the data stewards.

  • Digital Asset Valuation and Cyber Risk Measurement

    Principles of Cybernomics
    • 1 Edición
    • Keyun Ruan
    • Inglés
    Digital Asset Valuation and Cyber Risk Measurement: Principles of Cybernomics is a book about the future of risk and the future of value. It examines the indispensable role of economic modeling in the future of digitization, thus providing industry professionals with the tools they need to optimize the management of financial risks associated with this megatrend. The book addresses three problem areas: the valuation of digital assets, measurement of risk exposures of digital valuables, and economic modeling for the management of such risks. Employing a pair of novel cyber risk measurement units, bitmort and hekla, the book covers areas of value, risk, control, and return, each of which are viewed from the perspective of entity (e.g., individual, organization, business), portfolio (e.g., industry sector, nation-state), and global ramifications. Establishing adequate, holistic, and statistically robust data points on the entity, portfolio, and global levels for the development of a cybernomics databank is essential for the resilience of our shared digital future. This book also argues existing economic value theories no longer apply to the digital era due to the unique characteristics of digital assets. It introduces six laws of digital theory of value, with the aim to adapt economic value theories to the digital and machine era.

  • Data Science for Business and Decision Making

    • 1 Edición
    • Luiz Paulo Favero + 1 más
    • Inglés
    Data Science for Business and Decision Making covers both statistics and operations research while most competing textbooks focus on one or the other. As a result, the book more clearly defines the principles of business analytics for those who want to apply quantitative methods in their work. Its emphasis reflects the importance of regression, optimization and simulation for practitioners of business analytics. Each chapter uses a didactic format that is followed by exercises and answers. Freely-accessible datasets enable students and professionals to work with Excel, Stata Statistical Software®, and IBM SPSS Statistics Software®.

  • Fintech and the Remaking of Financial Institutions

    • 1 Edición
    • John Hill
    • Inglés
    FinTech and the Remaking of Financial Institutions explores the transformative potential of new entrants and innovations on business models. In its survey and analysis of FinTech, the book addresses current and future states of money and banking. It provides broad contexts for understanding financial services, products, technology, regulations and social considerations. The book shows how FinTech has evolved and will drive the future of financial services, while other FinTech books concentrate on particular solutions and adopt perspectives of individual users, companies and investors. It sheds new light on disruption, innovation and opportunity by placing the financial technology revolution in larger contexts.

  • Cognitive Information Systems in Management Sciences

    • 1 Edición
    • Lidia Dominika Ogiela
    • Inglés
    Cognitive Information Systems in Management Sciences summarizes the body of work in this area, taking an analytical approach to interpreting the data, while also providing an approach that can be used for practical implementation in the fields of computing, economics, and engineering. Using numerous illustrative examples, and following both theoretical and practical results, Dr. Lidia Ogiela discusses the concepts and principles of cognitive information systems, the relationship between intelligent computer data analysis, and how to utilize computational intelligent approaches to enhance information retrieval. Real world implantation use cases round out the book, with valuable scenarios covering management science, computer science, and engineering. Indexing: The books of this series are submitted to EI-Compendex and SCOPUS

  • The Data and Analytics Playbook

    Proven Methods for Governed Data and Analytic Quality
    • 1 Edición
    • Lowell Fryman + 2 más
    • Inglés
    The Data and Analytics Playbook: Proven Methods for Governed Data and Analytic Quality explores the way in which data continues to dominate budgets, along with the varying efforts made across a variety of business enablement projects, including applications, web and mobile computing, big data analytics, and traditional data integration. The book teaches readers how to use proven methods and accelerators to break through data obstacles to provide faster, higher quality delivery of mission critical programs. Drawing upon years of practical experience, and using numerous examples and an easy to understand playbook, Lowell Fryman, Gregory Lampshire, and Dan Meers discuss a simple, proven approach to the execution of multiple data oriented activities. In addition, they present a clear set of methods to provide reliable governance, controls, risk, and exposure management for enterprise data and the programs that rely upon it. In addition, they discuss a cost-effective approach to providing sustainable governance and quality outcomes that enhance project delivery, while also ensuring ongoing controls. Example activities, templates, outputs, resources, and roles are explored, along with different organizational models in common use today and the ways they can be mapped to leverage playbook data governance throughout the organization.

  • OCEB 2 Certification Guide

    Business Process Management - Fundamental Level
    • 2 Edición
    • Tim Weilkiens + 3 más
    • Inglés
    OCEB 2 Certification Guide, Second Edition has been updated to cover the new version 2 of the BPMN standard and delivers expert insight into BPM from one of the developers of the OCEB Fundamental exam, offering full coverage of the fundamental exam material for both the business and technical tracks to further certification. The first study guide prepares candidates to take—and pass—the OCEB Fundamental exam, explaining and building on basic concepts, focusing on key areas, and testing knowledge of all critical topics with sample questions and detailed answers. Suitable for practitioners, and those newer to the field, this book provides a solid grounding in business process management based on the authors’ own extensive BPM consulting experiences.

  • Successes and Failures of Knowledge Management

    • 1 Edición
    • Jay Liebowitz
    • Inglés
    Successes and Failures of Knowledge Management highlights examples from across multiple industries, demonstrating where the practice has been implemented well—and not so well—so others can learn from these cases during their knowledge management journey. Knowledge management deals with how best to leverage knowledge both internally and externally in organizations to improve decision-making and facilitate knowledge capture and sharing. It is a critical part of an organization’s fabric, and can be used to increase innovation, improve organizational internal and external effectiveness, build the institutional memory, and enhance organizational agility. Starting by establishing KM processes, measures, and metrics, the book highlights ways to be successful in knowledge management institutionalization through learning from sample mistakes and successes. Whether an organization is already implementing KM or has been reluctant to do so, the ideas presented will stimulate the application of knowledge management as part of a human capital strategy in any organization.

  • Cyber Security Awareness for Corporate Directors and Board Members

    • 1 Edición
    • Henry Dalziel + 1 más
    • Inglés
    Cyber Security Awareness for Corporate Directors and Board Members is a concise overview of the cyber threat to you, your business, your livelihood, and what you need to do--especially as board members and directors of boards-- to lower the risk, reduce or eliminate liability, and protect reputation. The book details the severity of the treat to companies, and what to do as corporate directors and board members to build a defense against potential breaches.

  • Managing Your Brand

    Career Management and Personal PR for Librarians
    • 1 Edición
    • Julie Still
    • Inglés
    Managing Your Brand: Career Management and Personal PR for Librarians sets out guidelines for developing career pathways, including options for career change and the exploration of community service, as an avenue that can provide new opportunities. The text allows librarians at all levels to maximize their talents, providing them with career planning strategies that will facilitate professional development and personal satisfaction. Early chapters provide advice and strategies to readers, with later chapters addressing working relationships, librarianship, scholarship, and other forms of service.

  • Enterprise Business Intelligence and Data Warehousing

    Program Management Essentials
    • 1 Edición
    • Alan Simon
    • Inglés
    Corporations and governmental agencies of all sizes are embracing a new generation of enterprise-scale business intelligence (BI) and data warehousing (DW), and very often appoint a single senior-level individual to serve as the Enterprise BI/DW Program Manager. This book is the essential guide to the incremental and iterative build-out of a successful enterprise-scale BI/DW program comprised of multiple underlying projects, and what the Enterprise Program Manager must successfully accomplish to orchestrate the many moving parts in the quest for true enterprise-scale business intelligence and data warehousing. Author Alan Simon has served as an enterprise business intelligence and data warehousing program management advisor to many of his clients, and spent an entire year with a single client as the adjunct consulting director for a $10 million enterprise data warehousing (EDW) initiative. He brings a wealth of knowledge about best practices, risk management, organizational culture alignment, and other Critical Success Factors (CSFs) to the discipline of enterprise-scale business intelligence and data warehousing.

  • Modern Enterprise Business Intelligence and Data Management

    A Roadmap for IT Directors, Managers, and Architects
    • 1 Edición
    • Alan Simon
    • Inglés
    Nearly every large corporation and governmental agency is taking a fresh look at their current enterprise-scale business intelligence (BI) and data warehousing implementations at the dawn of the "Big Data Era"…and most see a critical need to revitalize their current capabilities. Whether they find the frustrating and business-impeding continuation of a long-standing "silos of data" problem, or an over-reliance on static production reports at the expense of predictive analytics and other true business intelligence capabilities, or a lack of progress in achieving the long-sought-after enterprise-wide "single version of the truth" – or all of the above – IT Directors, strategists, and architects find that they need to go back to the drawing board and produce a brand new BI/data warehousing roadmap to help move their enterprises from their current state to one where the promises of emerging technologies and a generation’s worth of best practices can finally deliver high-impact, architecturally evolvable enterprise-scale business intelligence and data warehousing. Author Alan Simon, whose BI and data warehousing experience dates back to the late 1970s and who has personally delivered or led more than thirty enterprise-wide BI/data warehousing roadmap engagements since the mid-1990s, details a comprehensive step-by-step approach to building a best practices-driven, multi-year roadmap in the quest for architecturally evolvable BI and data warehousing at the enterprise scale. Simon addresses the triad of technology, work processes, and organizational/human factors considerations in a manner that blends the visionary and the pragmatic.

  • The Digital Technical Documentation Handbook

    • 1 Edición
    • Susan K. Schultz + 3 más
    • Inglés
    The Digital Technical Documentation Handbook describes the process of developing and producing technical user information at Digital Equipment Corporation. * Discusses techniques for making user information _more effective * Covers the draft and reviewprocess, the production and distribution of printed and electronic media, archiving, indexing, testing for usability, and many other topics * Provides quality assurance checklists, contains a glossary and a bibliography of resources for technicalcommunicato...

  • Practical Knowledge Engineering

    • 1 Edición
    • Richard Kelly
    • Inglés
    This book provides knowledge engineers with practical methods for initiating, designing, building, managing, and demonstrating successful commercial expert systems. It is a record of what actually works (and does not work) in the construction of expert systems, drawn from the author's decade of experience in building expert systems in all major areas of application for American, European, and Japanese organizations.The book features:* knowledge engineering programming techniques* useful skills for demonstrating expert systems * practical costing and metrics* guidelines for using knowledge representation techniques* solutions to common difficulties in design and implementation

  • Reliable Computer Systems

    Design and Evaluatuion
    • 2 Edición
    • Daniel Siewiorek + 1 más
    • Inglés
    Enhance your hardware/software reliabilityEnhanceme... of system reliability has been a major concern of computer users and designers ¦ and this major revision of the 1982 classic meets users' continuing need for practical information on this pressing topic. Included are case studies of reliablesystems from manufacturers such as Tandem, Stratus, IBM, and Digital, as well as coverage of special systems such as the Galileo Orbiter fault protection system and AT&T telephone switching processors.

  • MIT Project Athena

    A Model for Distributed Campus Computing
    • 1 Edición
    • Bozzano G Luisa
    • Inglés
    A hands-on account of the design, implementation, and performance of Project Athena.Based on thousands of pages of reports and the author's own experience, this important book lets you in on the design, implementation, and performance of Project Athena - now a production system of networked workstations that is replacing time-sharing (which MIT also pioneered) as the preferred model of computing at MIT. The book is organized in four parts, covering management, pedagogy, technology, and administration. Appendixes describe deployment of Project Athena systems at five other schools, provide guidelines for installation, and recommend end-user policies.

  • The Small Business Computer Guide

    • 1 Edición
    • Joseph Beckman
    • Inglés
    Anyone who needs information about computer systems for small or home businesses will find The Small Business Computer Guide to be an invaluable, thorough review of all aspects of computer systems and technology suited to small businesses.In clear, easy-to-understand language, The Small Business Computer Guide explains hardware components, software, and telecommunications, with an emphasis on productivity, efficiency, and how systems and components can be configured to best serve anindividual business' needs. Consideration is given to budgetary restraints, and Joseph S Beckman offers numerous tips and suggestions on how to put together the right system. Joseph S Beckman is a lawyer in private practice and has spent many yearsusing coputers in his legal work. He lives in Plantation, Florida.

  • Design Methods of Control Systems

    Selected Papers from the IFAC Symposium, Zurich, Switzerland, 4-6 September 1991
    • 1 Edición
    • D. Franke + 1 más
    • Inglés
    These Proceedings contain a selection of papers presented at the first IFAC Symposium on Design Methods of Control Systems. The volume contains three plenary papers and 97 technical papers, the latter classified under 15 section headings, as listed in the contents.

  • Students' Guide to Business Computing

    • 1 Edición
    • Norman Stang + 1 más
    • Inglés
    Students' Guide to Business Computing discusses topics concerning the use of computers in business. The book is comprised of nine chapters that define systems requirements and discuss the issues in designing a system. Chapter 1 covers the business enterprise, while Chapter 2 tackles business computers. Chapter 3 talks about initiating the systems development life cycle, and then Chapter 4 deals with determining system requirements. The book also covers systems design and choosing and using a programming language. Applications software and systems testing and implementation are also discussed. The last chapter talks about selecting business computing hardware and software. The text will be useful to entrepreneurs who want to integrate information technology into their business.

  • Process Modeling Style

    • 1 Edición
    • John Long
    • Inglés
    Process Modeling Style focuses on other aspects of process modeling beyond notation that are very important to practitioners. Many people who model processes focus on the specific notation used to create their drawings. While that is important, there are many other aspects to modeling, such as naming, creating identifiers, descriptions, interfaces, patterns, and creating useful process documentation. Experience author John Long focuses on those non-notational aspects of modeling, which practitioners will find invaluable.

  • Using Information to Develop a Culture of Customer Centricity

    Customer Centricity, Analytics, and Information Utilization
    • 1 Edición
    • David Loshin + 1 más
    • Inglés
    Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary for developing customer-oriented business processes that lead to excellent customer experiences resulting in increased revenues. Each chapter delves into each precept in more detail.

  • Business Intelligence

    The Savvy Manager's Guide
    • 2 Edición
    • David Loshin
    • Inglés
    Business Intelligence: The Savvy Managers Guide, Second Edition, discusses the objectives and practices for designing and deploying a business intelligence (BI) program. It looks at the basics of a BI program, from the value of information and the mechanics of planning for success to data model infrastructure, data preparation, data analysis, integration, knowledge discovery, and the actual use of discovered knowledge. Organized into 21 chapters, this book begins with an overview of the kind of knowledge that can be exposed and exploited through the use of BI. It then proceeds with a discussion of information use in the context of how value is created within an organization, how BI can improve the ways of doing business, and organizational preparedness for exploiting the results of a BI program. It also looks at some of the critical factors to be taken into account in the planning and execution of a successful BI program. In addition, the reader is introduced to considerations for developing the BI roadmap, the platforms for analysis such as data warehouses, and the concepts of business metadata. Other chapters focus on data preparation and data discovery, the business rules approach, and data mining techniques and predictive analytics. Finally, emerging technologies such as text analytics and sentiment analysis are considered. This book will be valuable to data management and BI professionals, including senior and middle-level managers, Chief Information Officers and Chief Data Officers, senior business executives and business staff members, database or software engineers, and business analysts.

  • Using Open Source Platforms for Business Intelligence

    Avoid Pitfalls and Maximize ROI
    • 1 Edición
    • Lyndsay Wise
    • Inglés
    Open Source BI solutions have many advantages over traditional proprietary software, from offering lower initial costs to more flexible support and integration options; but, until now, there has been no comprehensive guide to the complete offerings of the OS BI market. Writing for IT managers and business analysts without bias toward any BI suite, industry insider Lyndsay Wise covers the benefits and challenges of all available open source BI systems and tools, enabling readers to identify the solutions and technologies that best meet their business needs. Wise compares and contrasts types of OS BI and proprietary tools on the market, including Pentaho, Jaspersoft, RapidMiner, SpagoBI, BIRT, and many more. Real-world case studies and project templates clarify the steps involved in implementing open source BI, saving new users the time and trouble of developing their own solutions from scratch. For business managers who are hard pressed to indentify the best BI solutions and software for their companies, this book provides a practical guide to evaluating the ROI of open source versus traditional BI deployments.

  • Collaborative Enterprise Architecture

    Enriching EA with Lean, Agile, and Enterprise 2.0 practices
    • 1 Edición
    • Stefan Bente + 2 más
    • Inglés
    Ever-changing business needs have prompted large companies to rethink their enterprise IT. Today, businesses must allow interaction with their customers, partners, and employees at more touch points and at a depth never thought previously. At the same time, rapid advances in information technologies, like business digitization, cloud computing, and Web 2.0, demand fundamental changes in the enterprises’ management practices. These changes have a drastic effect not only on IT and business, but also on policies, processes, and people. Many companies therefore embark on enterprise-wide transformation initiatives. The role of Enterprise Architecture (EA) is to architect and supervise this transformational journey.Unfortunatel... today’s EA is often a ponderous and detached exercise, with most of the EA initiatives failing to create visible impact. The enterprises need an EA that is agile and responsive to business dynamics. Collaborative Enterprise Architecture provides the innovative solutions today’s enterprises require, informed by real-world experiences and experts’ insights. This book, in its first part, provides a systematic compendium of the current best practices in EA, analyzes current ways of doing EA, and identifies its constraints and shortcomings. In the second part, it leaves the beaten tracks of EA by introducing Lean, Agile, and Enterprise 2.0 concepts to the traditional EA methods. This blended approach to EA focuses on practical aspects, with recommendations derived from real-world experiences. A truly thought provoking and pragmatic guide to manage EA, Collaborative Enterprise Architecture effectively merges the long-term oriented top-down approach with pragmatic bottom-up thinking, and that way offers real solutions to businesses undergoing enterprise-wide change.

  • IT Manager's Handbook

    Getting your New Job Done
    • 3 Edición
    • Bill Holtsnider + 1 más
    • Inglés
    IT Manager’s Handbook, Third Edition, provides a practical reference that you will return to again and again in an ever-changing corporate environment where the demands on IT continue to increase. Make your first 100 days really count with the fundamental principles and core concepts critical to your success as a new IT Manager. This is a must-read for new IT managers and a great refresher for seasoned managers trying to maintain expertise in the rapidly changing IT world. This latest edition includes discussions on how to develop an overall IT strategy as well as demonstrate the value of IT to the company. It will teach you how to: manage your enterprise’s new level of connectivity with a new chapter covering social media, handheld devices, and more; implement and optimize cloud services to provide a better experience for your mobile and virtual workforce at a lower cost to your bottom line; integrate mobile applications into your company’s strategy; and manage the money, including topics such as department budgets and leasing versus buying. You will also learn how to work with your customers, whomever those might be for your IT shop; hire, train, and manage your team and their projects so that you come in on time and budget; and secure your systems to face some of today's most challenging security challenges. This book will appeal to new IT managers in all areas of specialty, including technical professionals who are transitioning into IT management.

  • OCEB Certification Guide

    Business Process Management - Fundamental Level
    • 1 Edición
    • Tim Weilkiens
    • Inglés
    OCEB Certification Guide delivers expert insight into BPM from one of the developers of the OCEB Fundamental exam, offering full coverage of the exam material for both the business and technical tracks. The first study guide to prepare candidates to take and pass the OCEB Fundamental exam, it explains and builds on basic concepts, focusing on key areas and testing knowledge of all critical topics with sample questions and detailed answers. Suitable for practitioners and those newer to the field, this book provides a solid grounding in business process management based on the authors’ own extensive BPM consulting experience.

  • Systems Thinking

    Managing Chaos and Complexity: A Platform for Designing Business Architecture
    • 3 Edición
    • Jamshid Gharajedaghi
    • Inglés
    Systems Thinking, Third Edition combines systems theory and interactive design to provide an operational methodology for defining problems and designing solutions in an environment increasingly characterized by chaos and complexity. This new edition has been updated to include all new chapters on self-organizing systems as well as holistic, operational, and design thinking. The book covers recent crises in financial systems and job markets, the housing bubble, and environment, assessing their impact on systems thinking. A companion website is available at interactdesign.com. This volume is ideal for senior executives as well as for chief information/operatin... officers and other executives charged with systems management and process improvement. It may also be a helpful resource for IT/MBA students and academics.

  • Security Risk Management

    Building an Information Security Risk Management Program from the Ground Up
    • 1 Edición
    • Evan Wheeler
    • Inglés
    Security Risk Management is the definitive guide for building or running an information security risk management program. This book teaches practical techniques that will be used on a daily basis, while also explaining the fundamentals so students understand the rationale behind these practices. It explains how to perform risk assessments for new IT projects, how to efficiently manage daily risk activities, and how to qualify the current risk level for presentation to executive level management. While other books focus entirely on risk analysis methods, this is the first comprehensive text for managing security risks. This book will help you to break free from the so-called best practices argument by articulating risk exposures in business terms. It includes case studies to provide hands-on experience using risk assessment tools to calculate the costs and benefits of any security investment. It explores each phase of the risk management lifecycle, focusing on policies and assessment processes that should be used to properly assess and mitigate risk. It also presents a roadmap for designing and implementing a security risk management program. This book will be a valuable resource for CISOs, security managers, IT managers, security consultants, IT auditors, security analysts, and students enrolled in information security/assurance college programs.

  • Entity Resolution and Information Quality

    • 1 Edición
    • John R. Talburt
    • Inglés
    Entity Resolution and Information Quality presents topics and definitions, and clarifies confusing terminologies regarding entity resolution and information quality. It takes a very wide view of IQ, including its six-domain framework and the skills formed by the International Association for Information and Data Quality {IAIDQ). The book includes chapters that cover the principles of entity resolution and the principles of Information Quality, in addition to their concepts and terminology. It also discusses the Fellegi-Sunter theory of record linkage, the Stanford Entity Resolution Framework, and the Algebraic Model for Entity Resolution, which are the major theoretical models that support Entity Resolution. In relation to this, the book briefly discusses entity-based data integration (EBDI) and its model, which serve as an extension of the Algebraic Model for Entity Resolution. There is also an explanation of how the three commercial ER systems operate and a description of the non-commercial open-source system known as OYSTER. The book concludes by discussing trends in entity resolution research and practice. Students taking IT courses and IT professionals will find this book invaluable.

  • DW 2.0: The Architecture for the Next Generation of Data Warehousing

    • 1 Edición
    • W.H. Inmon + 2 más
    • Inglés
    DW 2.0: The Architecture for the Next Generation of Data Warehousing is the first book on the new generation of data warehouse architecture, DW 2.0, by the father of the data warehouse. The book describes the future of data warehousing that is technologically possible today, at both an architectural level and technology level. The perspective of the book is from the top down: looking at the overall architecture and then delving into the issues underlying the components. This allows people who are building or using a data warehouse to see what lies ahead and determine what new technology to buy, how to plan extensions to the data warehouse, what can be salvaged from the current system, and how to justify the expense at the most practical level. This book gives experienced data warehouse professionals everything they need in order to implement the new generation DW 2.0. It is designed for professionals in the IT organization, including data architects, DBAs, systems design and development professionals, as well as data warehouse and knowledge management professionals.

  • Call Center Operation

    Design, Operation, and Maintenance
    • 1 Edición
    • Duane Sharp
    • Inglés
    Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on advanced technology tools for workforce management, workshop examples for training call center staff, and an analysis of the significance of the call center to overall corporate customer relationship strategies. A special feature of the book is its focus on call center case studies, describing a number of successful call center strategies and best practices, selected from various business sectors - financial, retail, healthcare, travel, technology, and others. These case studies provide useful guidelines based on successful corporate call centers that will guide you in establishing and maintaining the most effective call center operation for your enterprise.

  • Corporate Portals Empowered with XML and Web Services

    • 1 Edición
    • Anura Guruge
    • Inglés
    Following the humbling of the 'dot.coms' it is well implemented corporate portals that are ushering in a new and prosperous era of e-business. Corporate Portals Empowered with XML and Web Services provides decision makers with a clear and concise explanation of what portals are all about, why you really need a portal strategy, how you go about implementing one, and the issues you have to encounter and surmount. Guruge shows how you can successfully use XML and web services to empower your portals for collaboration, knowledge management, CRM, ERP and supply chain management.

  • Directory Services

    Design, Implementation and Management
    • 1 Edición
    • Nancy Cox
    • Inglés
    To optimally design and manage a directory service, IS architects and managers must understand current state-of-the-art products. Directory Services covers Novell's NDS eDirectory, Microsoft's Active Directory, UNIX directories and products by NEXOR, MaxWare, Siemens, Critical Path and others. Directory design fundamentals and products are woven into case studies of large enterprise deployments. Cox thoroughly explores replication, security, migration and legacy system integration and interoperability. Business issues such as how to cost justify, plan, budget and manage a directory project are also included. The book culminates in a visionary discussion of future trends and emerging directory technologies including the strategic direction of the top directory products, the impact of wireless technology on directory enabled applications and using directories to customize content delivery from the Enterprise Portal. Directory Services is a comprehensive and practical guide that provides organizations and consultants with a roadmap used to create the directory enabled global enterprise. To provide the reader with the core knowledge required for designing directory services, the book discusses directory fundamentals including X.500, X.509 and LDAP as well as how to cost justify, plan, budget and manage a directory project

  • Mission-Critical Microsoft Exchange 2000

    Building Highly-Available Messaging and Knowledge Management Systems
    • 1 Edición
    • Jerry Cochran
    • Inglés
    Mission-Critical Microsoft Exchange 2000 is the definitive book on how to design and maintain extremely reliable and adaptive Exchange Server messaging systems that rarely crash and that preserve valuable data and services in spite of technical disruptions. E-mail systems are now a primary means of communication for organizations, which can afford e-mail down-time no more than they can afford to be without phones. Further, messaging systems increasingly are supporting vital applications in addition to e-mail, such as workflow and knowledge management, making the data they store both voluminous and incredibly valuable. Mission-Critical Microsoft Exchange 2000 teaches system designers, administrators and developers the strategies, tools, and best practices they'll need to plan and implement highly-available systems on Exchange 2000 and on earlier versions of Exchange. The book explains Exchange back-up and disaster recovery techniques, Windows clustering technologies for Exchange systems, and security planning to resist messaging-based attacks. Written by Jerry Cochran, an authority on large-scale Exchange systems, Mission-Critical Microsoft Exchange 2000 helps readers create Exchange systems upon which they can build large and growing organizations.